FREQUENTLY ASKED QUESTIONS
If you have any concerns please read this collection of frequently asked questions before contacting us. If you are still unclear about something feel free to contact us.
The essential difference between both is the presence of radiologists on site. In conventional radiology practice, the radiologist is present physically at the site of imaging, whereas in teleradiology, the images are interpreted remotely by a radiologist who is not present at the site where the images are generated. Teleradiology improves patient care by allowing radiologists to provide services without actually having to be present at the location of the patient. This is most helpful in the emergency setting or when there is no radiologist present at the hospital/center covering all working hours. This is also important when a subspecialty radiologist such as a musculoskeletal radiologist or neuroradiologist is needed. Teleradiology helps here by allowing for trained specialists to be available anywhere, at anytime. While our radiologists are not present on site in teleradiology, the level of communication will still remain high between our radiologist and the referring hospital/center. Even though we may be thousands of miles away, our radiologists will communicate by regular phone or IP telephony with the physicians at the referring hospitals to communicate critical results immediately.
Our team of highly specialized and highly certified radiologists will report the images. Double readings are made to ensure the highest quality of the final report. We have dedicated help desk personnel and coordinators who handle the incoming requests and patient tickets to ensure the studies are reported promptly, revised and finalized within the agreed time frames.
There is no such thing. You will pay a fixed amount of money for each reported case. No hidden costs and no extra charges.
Absolutely not. There are no long term commitments. We are confident that you will like our service. However if for whatever reason you are not satisfied, you can cancel our service at any time. Our commitment is to offer high quality services and develop a long-term relationship.
The establishment of patient’s confidentiality and secure data transfer is ensured for both sides.
You can send your studies in many ways. If you have an existing PACS system you can route the DICOM image directly to our systems. Alternatively we can provide you our customized Teleradiology software for sending your images for reporting.
We provide full technical support services on-call to troubleshoot any issues should problems develop due to technological infrastructure reasons
Typical for Emergency reporting Turnaround Time is less than 60 minutes. For Elective cases this is subject to the agreed turnaround time with the clients.
Absolutely. Expert-I offers the highest communication levels. Our goal is to improve your business. Our radiologists will respond to any physician inquiry by phone.
Reports will be transmitted automatically to your facility email and will be available on the cloud. If needed reports can also be sent by fax. Urgent findings may be telephoned promptly to the referring physician.
We offer an advanced Turn-Key technological solution and we can start servicing you in as little as three days. Overall, however the timeframe will vary depending on individual circumstances, Internet availability and current IT infrastructure, etc…
You can write to us on firstname.lastname@example.org with your queries or requirements and our staff will get in touch with you to provide you complete information